Beware the Friendly Skies

Every week I hear another negative story about United Airlines, whether it’s an experience at the airport, in the plane or on the phones. Some are amusing, others horrifying, many surreal.

Trying to book a mileage flight this morning, I learned that they won’t even check availability unless your account has enough miles for that itinerary.  However, they’ll be happy to sell you the miles to meet the threshold and then tell you there are no flights available.

I spoke to a supervisor in Chicago who said the agents couldn’t confirm or hold reservations, but could at least check availabilty.  So I tested it with three different agents, but none would search.  Fly the unfriendly skies.