About Ben Casnocha

Ben Casnocha is the author of the bestselling business book
'My Start-Up Life: What a (Very) Young CEO Learned on His Journey Through Silicon Valley", which the New York Times called "precocious, informative, and entertaining." He founded Comcate, Inc., an e-government software company, at age 14. Ben's work has been featured in dozens of international media including CNN, USA Today, CNBC, and ABC's 20/20. At a conference in Paris PoliticsOnline named him one of the "25 most influential people in the world of internet and politics".
BusinessWeek recently named Ben "one of America's top young entrepreneurs." He writes prolifically on his blog which the San Jose Business Journal called one of the "Top 25 Blogs in Silicon Valley." He's also a commentator for public radio's "Marketplace."
In addition, Ben has given speeches at dozens of universities and organizations around the world. He has traveled to more than 25 countries and he also co-runs the Silicon Valley Junto, an intellectual discussion society for business and technology executives. In his free time Ben enjoys playing chess, ping-pong, reading, and writing.
Recent Posts by Ben Casnocha
Chilean Patagonia
January 22, 2010 by Ben Casnocha
It’s the end of the world, and it has a grip on many people’s imagination: Patagonia.
My Mom and I traveled there for four nights. We flew from Santiago to Punta Arenas (4 hrs). Punta Arenas is two hours by plane north of Antarctica. From there we took a five hour shuttle to our hotel in Torres del Piene national park.
Torres del Paine is a park that contains glaciers, mountains, lakes, waterfalls, island formations, giant rocks. There are dozens of possible excursions within the park: hikes through treacherous terrain en route to a massive glacier; a gentle horseback ride through green grass fields; a stroll around a still lake and through fields of lupines (flowers).
The sights are stunning, of course.
On our first full day we hiked to the French Valley. It was in total an 8.5 hour hike, at times through fierce wind and pelting rain. We ate lunch on some rocks and watched an avalanche on the glacier in front of us. I didn’t have waterproof hiking boots so my feet got soaked and that was a downer. But we felt adventurous, and now we can tell people that we hiked through fierce wind and pelting rain en route to a glacier, so all is well.
On our second day we ate Chilean barbecue (delicious) near Laguna Azul, and then walked around the lake. It was a gentle day as we were still recovering from yesterday’s long journey.
On our third day we explored a different part of the park. It looked very much like Yosemite at times, and at other times like the Marin Headlands. We ascended a tall mountain and enjoyed views of all of the park. So beautiful. It was a five hour hike in total.
Bottom line on Patagonia: It’s very beautiful. The diversity of sights you can see is impressive. Downsides: You pay a premium for the “brand” of Patagonia and the sights are not unlike those you can see in the Southwest U.S. The glaciers are massive and some of the views one-of-a-kind, but the overall feeling didn’t seem totally different from other places. Nevertheless, I highly recommend Chilean Patagonia if you are in South America.
When Day Becomes Dusk
December 17, 2009 by Ben Casnocha
An ice cream cone sounded like the perfect way to end a hot, hot day in Santiago.
I bought a double cone: mint chip and chocolate. I took it to Plaza de Armas.
I sat on the bench and ate it while people watching.
The sun was setting and the temperature was perfect. I almost made it without a drop of ice cream on my shorts.
Then I went and stood around a couple chess boards in the square.
When Chileans play chess, I can understand everything they say.
A perfect evening.
Chileans Don’t Eat Breakfast or Dinner
December 3, 2009 by Ben Casnocha
Lunch is their big meal.
Breakfast is bread and butter. “Las Onces” is their dinner equivalent and it’s exactly the same as breakfast. Bread and butter and perhaps some cheese.
Naturally, for me, every day begins, “Will I have enough to eat tonight or will I be one of the many people in the world going to bed hungry?”
Forgetting My Briefcase in a Taxi in Cyprus
November 13, 2009 by Ben Casnocha
My last day in Cyprus I committed the worst mistake of my traveling life. I left my briefcase in the taxi as it dropped me off at the airport at 4 AM.
On flying days, I always pack knowing that my suitcase may have to be checked. I never proactively check it, but 1 in 100 times I have to, and if I do and it gets lost, I don’t want my valuables to be lost with it. Therefore I consolidate my most valuable objects (laptop, notebook, Kindle, iPod) in my briefcase.
My last morning in Cyprus, I set my alarm to 3 AM. I had a 5:30 AM flight out of Larnarca which is 40 minutes away from the Hilton in Nicosia. The hotel had reserved a taxi to pick me up at 3:30 AM.
In my half-asleep doze, I rolled out of bed, grabbed my bags, went into the lobby to check-out. The guy working the check-out counter was exceedingly friendly but did not seem to understand that I wanted my United mileage number to be put onto the reservation — you can earn United miles at the Hilton.
I was a bit of a dick to him as I was tired and frustrated he couldn’t get it done. After 10 minutes of discussion, I gave up and went out to the waiting taxi.
The taxi driver took my suitcase and put it in the trunk. I don’t normally like to do this — I prefer it in the backseat with everything else. But this time I put it in the trunk, put my briefcase in the backseat, and my suitcase in the front seat with me.
We started driving. The driver was awfully chatty for 3:30 AM. He asked about San Francisco and America. He asked me lots of questions. I became less and less responsive and tried to close my eyes, hoping to squeeze in another minute or two of sleep. Finally he got the point and stopped talking to me.
We arrived at the airport. I bounced out and put my suit jacket on. The driver went to the trunk and took out my suitcase. The hotel had pre-paid for the taxi. I shook his hand and went on my way. It’s about 4:15 AM.
I went into the terminal and waited for ~25 minutes to check-in. Wait, wait, wait. Finally, I get to the counter, check-in, get my boarding pass, and walk to passport control. There’s a line here, too, but I get through it and arrive at the security check point and x-ray machines. It’s about 4:30 AM. I wait and then begin to put my items on the conveyer belt. An agent says, “Take out your laptop and put it in a bin.” I look around.
HOLY SHIT WHERE IS MY BRIEFCASE WITH LAPTOP, KINDLE, IPOD, IMPORTANT DOCUMENTS, ETC???
A moment of panic struck me. I froze for about two seconds. Then I moved quickly. I’m actually impressed with how swiftly I took action. I jogged back to the passport control area to exit. But they said they had to hold onto my passport if I exited the area. They opened up a side door that I slipped out of and I started running to the check-in counter. I looked around. By this point my gut feeling was I had left the bag in the taxi, but I couldn’t be sure. I looked around. Then I ran outside where the taxi dropped me off. Nothing. I asked the taxi drivers who will milling around outside if they had seen it. They didn’t understand my English.
I walked to the information desk. An extremely understanding woman was working at the desk. She spoke perfect English and vowed to help me. First, she pulled out the hotel directory to find the phone number for the Hilton. Since the hotel reserved the taxi, perhaps it could call the taxi company which could call the specific driver. (Had I hailed the taxi off the street, of course, I would have been screwed.) She called the Hilton and handed the phone to me. The man on the other line had been the same who checked me out. I instantly regretted not being more friendly with him.
He told me he’s call the taxi company. He told me to call back in 5 minutes for an update. I hung up, and then walked to the airline to explain the situation. They told me there was no way I was going to make the flight. It was already 4:45 AM and the flight boards at 5:15 AM. Even if the taxi has my bag and turns around to return to the airport, there wouldn’t be time. I’d miss my flight to London and my connecting flight to San Francisco. I implored them to just alert the gate agents that I would be running late. They said they would, but made no promises.
My mind started racing, thinking through all the implications. Like: Ok, my laptop is lost, what data do I have on there that’s confidential? What data isn’t backed up? How much will it cost to buy a new one and get data recovered? What notes do I have on my notebook that aren’t stored elsewhere? How will I re-schedule my United flight to SF?
I went back to the information desk and called the Hilton. He told me he spoke to the driver, the driver confirmed he still had the bag in the backseat, and had turned around to come back to the airport. It would take 40 minutes. I thanked the Hilton guy profusely and hung up. I then went back to the airline agents and told him the taxi had my bag and would be here in 20 minutes, so I will make the flight. They looked skeptical but said they’d try to wait for me.
I paced around the airport curbside, anxiously waiting for the familiar looking taxi to pull up. In my wallet I had USD $40 and 30 Euros and some coins. I would give the driver all of it. He deserved to be paid the equivalent for a one-way fare back to the airport, plus more. After all, he could steal the bag and make off with ~$3k of electronics.
He pulled up, I grabbed the bag, paid him the cash, and started running. I ran into passport control, grabbed my passport, ran into the security line, cut everyone in line (with their permission), figured the x-ray guy wouldn’t actually be paying attention so didn’t take laptop or toiletries out of my bag, made it to the other side without incident, and then started running (with my shoes off and in my hands) to my gate. They were half-way through boarding.
I was sweating and a nervous wreck. And I had made it. I got lucky. Had I been in another country — one with more crime and more corrupt cabs — my bag would have been gone in a second. Had I hailed a taxi off the street, I would have been toast. Had the timing been a few minute different, I would have missed my flight and connection to SF.
It was a rookie mistake, I got lucky, and I hope never to leave a bag in a taxi again.
Knock-Offs in North Cyprus
October 30, 2009 by Ben Casnocha
North Cyprus has no IP laws. So there are knock offs galore. Two restaurants are particularly amusing examples. One is a restaurant called “Big Mac” which sports the golden arch and identical set-up as McDonald’s. Except it’s not McDonald’s. The second is called “Burger City” — replica of Burger King.
China has plenty of knock-off goods sold on the street, but at least there are laws so companies have some legal recourse if the fraudulence is egregious. In North Cyprus there are not even laws to begin with — so McDonald’s can do nothing but watch an entrepreneur copy every aspect of its store and logo.
Language Learning in Cyprus
October 20, 2009 by Ben Casnocha
Turkish-Cypriots in school study Turkish and for foreign languages usually choose from English and French.
Greek-Cypriots in school study Greek and for foreign languages usually chose from English and a European language.
Remember that the Greek-Cypriots and Turkish-Cypriots live right next to each other on the island.
Neither government has its public schools teach the language of the other side.
It’s hard to come to a resolution of a dispute when you can’t understand who you’re talking to!
Agia Napa, Cyprus
October 20, 2009 by Ben Casnocha
Agia Napa was described to me as the South Beach of Cyprus. Party central for Europeans, in other words. It was also described to me as home to some of the bluest, most beautiful water in the Med. The first claim is not true, the second very well might be.
We headed out from Nicosia on Friday evening, following a jazz concert at the Embassy. It takes about an hour by car. Nothing on the island takes more than a few hours by car.
Agia Napa is a series of gorgeous beaches, warm water, and plenty of tourist infrastructure hugging the shore.
50% of tourists to Cyprus are British; some 20% are Russian. Agia Napa must be where all the Russians go. We saw more Russians than Brits, and our hotel staff were Russian as well.
It wasn’t crazy party central. Maybe because high season ended 1.5 – 2 months ago. The whole town’s tourists, but most are older or families.
Saturday I spent all day in a lounge chair on the sand on the beach, 20 feet from the water. The weather, as it’s been the whole trip, was simply perfect. McCullough’s Truman biography made an outstanding companion.
Thinking about other international beach experiences, it was more crowded than Costa Rica by far, less crowded than Odessa, Ukraine, and as crowded as Barcelona. And crowding / privacy is one of the main considerations, I think, when beach-going.
It’s worth walking the “strip” in Agia Napa to see the clubs and cafes and endless karoke bars. But the real action — or non-action, as you see it — is the beach. And it’s lovely.
First Experience KLM Royal Dutch Airlines
October 20, 2009 by Ben Casnocha
On my SFO-Amsterdam leg I had my first experience with KLM Royal Dutch airlines, based in Amsterdam.
I was impressed by the professionalism and warmth of the flight staff. Right after we took off, the head flight attendant came and sat with me and asked where I was going, how I was feeling, and gave some info about the flight. Then he asked about my Kindle and I asked him about his flight routes.
During food service, each time as the stewardess put something on my tray/table she said: “There you are.” With lots of eye contact and a smile. Quite a lovely phrase.
I’ll be back, KLM.





